Issue:

Unable to send a draft document via email because Microsoft Word stopped functioning properly, preventing other actions from being completed.

Cause:

A specific document caused an error in Microsoft Word, which disrupted normal functionality and blocked other operations, including sharing the document via email.

Resolution:

To resolve the issue:

• Close all open documents in Microsoft Word.

• Dismiss or close any hidden prompts or error messages that may be interfering with Word's functionality.

• Reopen the document that needs to be sent.

• Use the email sharing feature within Word to send the document successfully.

• Restart iManage if necessary