Issue:

An error message related to a recovery key appears when attempting to restart a computer that has BitLocker enabled. The system does not proceed to the login screen as expected.

Cause:

The issue occurs when external devices such as USB drives, docking stations, or other peripherals are connected to the laptop during the restart process. These devices cause a security prompt for BitLocker during the boot sequence, triggering the recovery key prompt.

Resolution:

Follow these steps to resolve the issue:

1. Power off the laptop completely.
2. Disconnect all external devices, including USB drives, docking stations, and any other peripherals.
3. Restart the laptop without any external devices connected.
4. Wait until the system reaches the login screen.
5. Once the login screen is displayed, reconnect the external devices as needed.